Shipping & Delivery

Delivery Timeframes
We process orders within 1-2 business days. Standard delivery takes 2-5 business days for urban areas. Rural deliveries may take 3-7 business days. Express options are available at checkout.

Shipping Costs
Standard Shipping: $6.90
Free shipping on orders over $80
Express Shipping: $12.90
Rural Delivery: Additional $4.50
Signature Required: Additional $3.00

Delivery Areas
We deliver throughout New Zealand including:

  • North Island urban centers
  • South Island main centers
  • Rural delivery areas
  • Waiheke Island and Great Barrier Island

Order Tracking
Once your order ships, you’ll receive a tracking number via email. Track your package directly on keepsakekin.com using your order number and email address.

Delivery Issues
If you’re not home, our courier will:

  • Leave in a safe place if possible
  • Leave a card with instructions
  • Take to nearest depot for collection
    Contact us through keepsakekin.com if you have delivery concerns.

Shipping Methods
We use trusted carriers including:

  • New Zealand Post
  • CourierPost
  • Other selected regional carriers

Multiple Item Orders
Items may ship from different locations. You may receive separate packages with individual tracking numbers. We’ll notify you if your order ships in multiple packages.

Address Details
Please provide accurate address information including:

  • Correct street number and name
  • Flat number or unit details if applicable
  • Rural delivery numbers where required
  • Contact phone number for delivery queries

Delivery Times
Most deliveries occur between 8am and 6pm weekdays. Some carriers offer Saturday morning delivery for express services.

Signature Requirements
Signature required for:

  • Orders over $200 value
  • High-value items
  • At customer’s request
  • Delivery to business addresses

Rural Delivery
Rural delivery times may vary due to:

  • Courier schedules
  • Weather conditions
  • Remote locations
    Please allow extra time for rural addresses.

Leave Safe Instructions
Add delivery instructions during checkout for:

  • Safe place preferences
  • Neighbor delivery authorization
  • Business reception delivery
  • Specific access instructions

Damaged Packages
Inspect your delivery before signing. Report damage immediately through keepsakekin.com with photos of the package and contents.

Missing Items
If items are missing from your delivery:

  • Check all packaging thoroughly
  • Contact us within 24 hours
  • Provide your order number
  • We’ll investigate with the carrier

Delivery Delays
During peak periods, expect possible delays due to:

  • High order volumes
  • Weather events
  • Carrier capacity issues
  • Public holidays

Change of Address
Contact us immediately through keepsakekin.com if you need to change your delivery address. We can only modify addresses before orders ship.

International Shipping
We currently only ship within New Zealand. For international inquiries, please contact us through keepsakekin.com.

Business Delivery
We offer business delivery options including:

  • After-hours delivery
  • Reception delivery
  • Bulk order shipping
    Contact us for business shipping rates.

Holiday Periods
During holiday seasons:

  • Order early to avoid delays
  • Check cut-off dates on keepsakekin.com
  • Express shipping recommended for last-minute gifts

Contact Information
For shipping questions, contact us through keepsakekin.com. Include your order number for faster service. We respond within 24 hours on business days.